We are currently recruiting for an Application Support Analyst to join our banking Client. As an Application Support Analyst, you will provide technical support for a wide range of in-house and vendor software. You will be a part of an application support team, and your role will require a combination of technical expertise and strong interpersonal skills to effectively meet the needs of the Bank in today's technology-driven world.

As an Application Support Analyst, you will play a critical role in ensuring the smooth operation of business-critical applications and providing excellent technical support. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams.

Key skills:

• Minimum of 2 years of application support experience.
• Financial / banking experience.
• Experience working in a medium to large-sized company, supporting at least 1000 users.
• Strong technical skills in Windows, SQL.
• Exposure to virtual environment management.
• SQL statement writing.
• Change management experience in a complex environment.
• Ability to work across multiple branches to support key applications.

Desirable skills:

• SWIFT knowledge
• MQ support/Administration

• Splunk

Responsibilities:

• Provide 1st / 2^nd line support to ensure the integrity and availability of supported applications for internal and external customers, acting as the primary point of contact for BAU/Triage.
• Become a Subject Matter Expert (SME) for a number of existing or new applications as required.
• Follow documented procedures to resolve service desk tickets and ensure timely resolution.
• Plan, prepare and deliver project requirements to support business initiatives.
• Provide audit and compliance information as requested.
• Ensure service desk requests are managed effectively to meet SLAs.
• Prepare system support documentation as required.
• Manage vendor relationships as necessary.
• Coordinate upgrades/patching to ensure supported software is up-to-date.
• Communicate with Business Ops to resolve issues and provide feedback.

Please apply now for immediate consideration and more information.

Keywords: Application Support Analyst, Support Analyst, Bank, Banking, Front Office, SQL, Windows, Virtual Environment Management, Splunk, MQ Support.

Scot Lewis Associates Ltd is acting as an employment business.